The CHS Distribution Advantage
Our distribution capabilities are driven by nearly six decades of expertise and a commitment to rigorous regulatory compliance.
National Distribution Coverage
Agility and adaptability to meet diverse customer needs.
Cross Border Logistics Expertise
Seamless movement of products across the North American market.
Predictive Analytics
Strategically stocking items closer to our customers for rapid fulfillment.
Multi-Modal Flexibility
Receive your delivery despite inclement weather and geopolitical activity.
Enormous Reach
Thousands of customers across every healthcare callpoint.
Bilingual Customer Care
English and French teams that cover all time zones in North America.
Local enough to be there, expert enough to matter.
CHS Sales and Marketing Capabilities
Canadian Hospital Specialties provides a comprehensive suite of distribution and support services, ensuring healthcare facilities receive the products, service, and guidance they need on time and with exceptional reliability.
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Specialized Sales Team
Sales and clinical specialists identify product needs and support informed decision-making for complex hospital environments.
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Five specialized sales teams: Critical care and emergency, Surgical, Interventional, Respiratory/Anesthesia, and Non-acute. -
Every team is supported by a team of CHS employed registered nurse clinical specialists. -
Sales team contributes clinical fluency in every conversation. -
Deep relationships and expertise in every clinical call-point. -
Small territories, big availability. -
Sales coverage in every province and territory.
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OEM Manufacturing
Dedicated service for private label and contract manufacturing of biomedical products and components.
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Ability to leverage CHS house brands (i.e. MED-RX®) to simplify the labelling and registration process.
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High-volume production capacity. -
End-to-end project management.
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Dedicated Marketing Support
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Demand generation through digital campaigns (social media, email, web). -
Dedicated marketers galvanize CHS' internal resources to suit your needs.
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Deep healthcare market, regulatory affairs, product, and clinical expertise. -
Clinical and technical knowledge enables a "train the trainer" approach for implementation.
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Seamless integration of digital campaigns and sales activities through CRM and pipeline reviews.
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Strategic promotions of products at industry events with support of KOLs.
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Ensuring Operational Excellence
We provide end-to-end support for your operations by complementing our distribution with essential manufacturing and technical expertise.
Service & Repair
Expert capital equipment setup, repair, and troubleshooting via in-house biomedical technicians.
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Minimised equipment downtimes
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Solves complex maintenance issues for high-value clinical equipment
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Ensures reliable, specialised support is readily available
Manufacturing
Canadian-made products built with strict quality controls
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Vertical integration ensures supply control
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ISO 13485:2016 certified production
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High-volume capacity for critical components
Our Products
CHS provides specialized technical service for high-value clinical equipment, ensuring maximum operational uptime and preserving the continuity of patient treatment.
Top Benefits of In-House Technical Service:
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Minimized equipment downtimes.
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Solves complex maintenance issues fast.
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Reliable, specialized support is always available.
Clinical Insights and Healthcare Industry Expertise
Stay informed with the latest updates on medical device manufacturing, regulatory compliance, and innovations in specialty care.
Frequently Asked Questions
Review answers to common questions regarding our Specialty Distribution, Technical Service, and Contract Manufacturing capabilities. This resource supports informed procurement and operational due diligence.
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How does CHS ensure consistent, secure supply for critical products?
We operate four national distribution centres, providing control over inventory security and mitigating reliance on international supply chains. Our operation supports constant fulfillment of critical needs, ensuring delivery certainty.
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Can CHS meet the demands of high-volume, national hospital networks?
Yes. We have a robust network that guarantees dependable, timely delivery nationwide, directly supporting your consistent hospital workflow.
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Does CHS comply with GPO and SSO contracts for procurement?
Yes. We are experienced in optimizing hospital procurement through regional warehousing and maintaining full compliance with Group Purchasing Organization (GPO) and Shared Services Organization (SSO) requirements.
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Who performs the equipment setup and repairs?
All work is performed by our in-house biomedical technicians, who are specialized experts on high-value clinical equipment.
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Does CHS provide technical support for high-value equipment?
Yes. Our in-house biomedical technicians provide expert capital equipment setup, repair, and troubleshooting, which minimizes equipment downtime and preserves continuity of patient treatment.
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Are your support staff clinically trained?
Yes. We employ a force of clinically-trained specialists who offer deep frontline product knowledge, ensuring seamless adoption and expert guidance for your teams.
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What is the benefit of CHS's vertically integrated manufacturing process?
Vertical integration provides end-to-end control over the production process, ensuring superior quality, complete traceability, and absolute supply certainty for critical components.
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What quality certifications does CHS hold for manufacturing?
We maintain ISO 13485:2016 certification for medical device manufacturing, ensuring clinical certainty and rigorous quality management across all production processes.
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How does CHS manage regulatory compliance for contract partners?
We actively manage all required licenses, including active FDA and Health Canada registrations, and provide expert guidance on product licensing to mitigate regulatory risk for our partners.
Get Started with Certainty
Request a quote, ask a technical question, or speak with a specialist about your supply chain needs.
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